Terms Of Service

The terms and conditions set out below (“Terms of Service”) govern your use of the contactlog.ie website (https://www.contactlog.ie) (this “Site”) application or software (the “Software”) (together, the “Service”) made available to you by us.

For these purposes, the developer of the Software and the Service is Avova Technologies Ltd, a private company incorporated in Ireland under company number 429254 with its registered office address at Suite 16A, Inish Carraig Business Centre, Golden Island, Athlone, Co. Westmeath N37 WY05, Ireland (“Avova Technologies” or “we” or “us” or “our”).

By using this Site, and/or subscribing for the Service, you are agreeing to be bound by these Terms of Service. If you do not agree to these Terms of Service, you should not use the Service.

We reserve the right to update and change the Terms of Service from time to time without notice. Any new features that enhance the current Service, including the release of new features, shall be subject to the Terms of Service. Continued use of the Service after any such changes shall constitute your acceptance of and agreement to such changes. If you do not agree with the changes you may cancel your account with us in accordance with the cancellation procedures described below without further obligation, except for the amount due for the balance of the billing period in which you cancel your account. You can review the most current version of the Terms of Service at any time at https://www.contactlog.ie. We respect your right to privacy and will not collect any personal information about you on this Site without your permission. We do not share your personal information unless required by law or court order. For more information about our privacy practices, please refer to our Privacy Policy.

Setting up and using your Account

Registration Terms

To register and use the Service, you must:

provide your full legal name, a valid email address, and any other information reasonably required in order to complete the signup process;
be 18 years of age or older;be a human. Accounts registered by “bots” or other automated methods are not permitted; promptly discharge all charges and other monthly fees as they fall due to access and use the Service; and
comply with these Terms of Service.

You are responsible at all times:

for maintaining the security of your account and password. “we” cannot and will not be liable for any loss or damage from your failure to comply with this security obligation; and for all content posted and activity that occurs under your account.

Modifications to the Service and Prices

Avova Technologies Ltd reserves the right at any time and from time to time to modify, temporarily or permanently, the Service (or any part thereof) with or without notice.

Prices for the Service, including but not limited to monthly subscription plan fees to the Service, are as displayed at this Site or notified to you from time to time and may be subject to change at any time on 30 days’ notice. Such notice may be provided to you at any time by posting the changes to this Site or the Service itself.

To the maximum extent permitted by Applicable Law, Avova Technologies Ltd shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

Payment and Refund Terms

A valid credit or debit card is required for paying accounts.

All fees for the Service will be billed to and payable by you in advance on a monthly or annual basis. ContactLog.ie is a low-cost service, therefore, there will be no refunds or credits for partial months of Service, or refunds for months unused with an open account. We adhere to a limited refund policy that includes:

– proven overcharges on the company’s side – an overcharged amount will be refunded
– renewals of the unwanted annual subscription – if you contact us within 2 days from processing the payment a full refund will be issued.

If you are unhappy with our service for any reason please contact us at support@avova.ie and we will review your case and use means in our power to counteract your dissatisfaction.

All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties, excluding only the European Union for VAT where a valid tax exemption applies

Cancellation and Termination of Your Account

Subject to these Terms of Service, you may cancel your account at any time by logging into Contactlog.ie site manager and following the delete your data process, during this process you will have the option to export your data. Deleted accounts can be restored by request of the Account Owner for a 7-day period. Deleted accounts cannot be recovered following this 7-day period. Please be aware that we may, for a time retain residual account information in our backup sets of our database until the backup retention period expires.

Your account will continue and monthly or annual subscription fees and charges will continue to accrue until such time as your account is canceled or terminated in accordance with these Terms of Services.

Avova Technologies may terminate your account at any time upon notice should you violate these Terms of Service or otherwise fail to comply with your obligations hereunder. Verbal, physical, written or other abuse (including threats of abuse or retribution) of any customer, client, employee, member, or officer of the Company will result in immediate account termination.

Content, Ownership and Prohibited Uses

Our Content

You expressly acknowledge that the Site, the Software and the Service developed by or on behalf of Avova Technologies Ltd each contain information, text, files, software, applications, code hidden text, databases, pictures, photographs, video footage, graphics, music, sounds and other material (the “Materials”) that are protected by copyright, trademarks, trade secrets, patents, designs or other proprietary and intellectual property rights (the “IPR”), and that these IPRs are valid and protected in all forms, media and technologies existing now or developed later and that all right, title and interest in and to the Materials, the Site, the Software, the Service and all IPR therein are and shall remain the exclusive property of Avova Technologies Ltd and our licensors.

Grant of Licence

Upon registration and during the continuance in force of your account, Avova Technologies Ltd shall and hereby grants you a non-exclusive, royalty-free, non-transferrable, revocable license under the IPR in the Software and the Service to use the Software and/or the Service for your internal business purposes only, with the right to permit your authorized users to use the Software and/or the Service all subject to and in accordance with these Terms of Service.

No Implied Licence

Except as explicitly granted in these Terms of Service, no license, immunity, or other right is granted or assigned under these Terms of Service, either directly or indirectly, by implication, estoppel or otherwise, to you with respect to any IPR of Avova Technologies Ltd.

Prohibited Uses

You will not at any time and you will procure that your authorized users will not at any time:

copy, license, distribute, sell or otherwise market the Software or the HTML/CSS/ or visual design elements of the Service and/or the Site, or any part thereof, or authorize any third party to do any of the foregoing;
reverse engineer or decompile the Software or any IPR in the Software, except and only to the extent authorized by Applicable Law;
remove any patent numbers, copyright notices or other notices from the Software, the Service and/or the Site;
use the Software, the Service and/or the Site, or any part thereof, for any purpose or do any act which would or might infringe the Avova Technologies Ltd IPR;
use the Software, the Service and/or the Site, or any part thereof, to create, publish, post, upload, transmit, disseminate or endorse any message, data, information, text, name, software, graphics, files materials or other content that is unlawful, libelous, defamatory, profane, obscene, pornographic, indecent, harassing, threatening, harmful, invasive of privacy or publicity rights or for any other unlawful purpose;
transmit any worms or viruses or any code of a destructive nature when using or otherwise in connection with the Service, the Software and/or the Site;
modify, adapt or hack into the Service or modify another website or service so as to falsely imply that it is associated in any way with the Service, Avova Technologies Ltd or any other Avova Technologies Ltd product, service or entity; or
upload, enter or process any personal data revealing (i) racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership; (ii) data concerning health or sex life or sexual orientation; or (iii) genetic data or biometric data onto the Service or Site.

Your Content

Your content is your responsibility. We have no responsibility or liability for it, or for any loss or damage your content may cause to you, your authorized users or other people, companies or organizations. We claim no intellectual property rights over the new material you independently create and provide to the Service. Your profile and materials uploaded remain yours. You will, and you will procure that your authorized users will, use the Software and/or the Service and exercise your rights under these Terms of Service in accordance with all Applicable Laws (including without limitation copyright laws and Data Protection Legislation).

Monitoring and Altering Content

Avova Technologies Ltd does not pre-screen content, but we reserve the right in our sole and absolute discretion to screen and/or remove or edit without notice any content posted or stored on the Site that is objectionable to us for any reason (or to appoint a third party to do any of the foregoing), and we may do this at any time. You are solely responsible for maintaining copies of and replacing any content you post or store on the Site.

Third-Party Material

To the extent the Site, the Software and/or the Materials include or refer to any third party materials, the ownership of such third party materials shall be vested in the third party(s) concerned. Avova Technologies Ltd is in no way responsible for the content, accuracy or reliability of any such third-party materials.

General Conditions

Disclaimer of Warranties and Limitation of Liability

Your use of the Service and the Software is at your sole risk. The Service and the Software are provided on an “as is” and “as available” basis.

Avova Technologies Ltd does not warrant that (i) the Service and/or the Software will meet your specific requirements, (ii) the Service and/or the Software will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the Service and/or the Software will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the Service and/or the Software will meet your expectations, and (v) any errors in the Service and/or the Software will be corrected.

To the maximum extent permitted by Applicable Law and without prejudice to or limiting the parties’ respective obligations under Schedule 1 in relation to the processing of Customer Personal Data (as defined in Schedule 1), you expressly acknowledge and agree that Avova Technologies Ltd shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Avova Technologies Ltd has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Service, the Software and/or the Site; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to the Service, the Software and/or the Site.

Technical Support and Hosting

Technical support is only provided during the trial period and to paying account holders. Support is only available via email, live chat and over the phone.

In some cases, it is necessary for Avova Technologies Ltd employees to access your account and content in order to diagnose a problem. When you contact our support team, it is implied that you are allowing Avova Technologies Ltd employees to access your account if necessary, in order to be helpful. If you wish to receive assistance without granting permission to your account, please specify as such in your communication with our support team and those requests will be honored to the extent possible.

You understand that Avova Technologies Ltd uses third party vendors to provide the necessary hardware, software, networking, storage, and related technology required to run the Service. Accordingly, you understand that the technical processing and transmission of the Service, including your content, involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

If your bandwidth significantly exceeds the average bandwidth usage (as determined solely by Avova Technologies Ltd) of other Avova Technologies Ltd customers, we reserve the right to immediately disable your account until you can reduce your bandwidth consumption.

Privacy and Data Protection

To the extent that Avova Technologies Ltd is processing Customer Personal Data (as defined in the Privacy Policy) as part of the Service, the terms contained in Schedule 1 will apply.

In the event of any conflict or inconsistency between these Terms of Service and the Privacy Policy, the Privacy Policy shall prevail to the extent the conflict or inconsistency relates to the processing of Customer Personal Data. In respect of all processing of Customer Personal Data carried out pursuant to the Privacy Policy the parties agree that Avova Technologies Ltd is the processor and that you (as the customer) are the controller. The parties shall comply with and process all Customer Personal Data in accordance with applicable Data Protection Legislation.

Law and Jurisdiction

These Terms of Service are governed by the laws of the Republic of Ireland and the parties submit to the non-exclusive jurisdiction of the Irish courts.

Entire Agreement

The Terms of Service (and all documents referred to herein) constitutes the entire agreement between you and Avova Technologies Ltd in relation to your use of the Site and/or the Service, superseding any prior agreements between you and Avova Technologies Ltd (including, but not limited to, any prior versions of the Terms of Service). The failure of Avova Technologies Ltd to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision.

No Partnership or Agency

The relationship between Avova Technologies Ltd and you is that of independent contractors.

Contact Us

Questions about the Terms of Service and/or the Pricvacy policy may be sent to Avova Technologies, Suite 16A, Inish Carraig Business Centre, Golden Island, Athlone, Co. Westmeath N37 WY05, Ireland or by email to support@avova.ie.

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